Frequently Asked Questions (FAQ)
1. What is mate?
A traditional container for drinking mate, a popular beverage in Argentina and other South American nations, is referred to as a mate cup or mate gourd. It is often created from a hollowed-out gourd, though other materials including wood, porcelain, or metal can also be used.
2. How do I prepare mate?
Mate preparation is easy. After inserting the bombilla and adding hot but not boiling water to the yerba mate leaves, fill the mate gourd with the leaves. Fill the bombilla as needed with hot water and savor the mate. Although it is often served without any additions, you can also add sugar or herbs to enhance the flavor. Feel free to check our blog to enhance your knowledge about this topic.
3. How do I take care of my mate gourd?
It is advised to rinse your mate cup with warm water after each use in order to preserve it. Avoid using harsh chemicals or washing because they could change the cup's flavor and also damage it. Before keeping it in a cool, dry location, let it fully air dry.
4. Can I customize my mate cup?
Yes, definitely! For our mate cups, customisation possibilities are available. We are aware that customization is necessary to genuinely make your mate-drinking experience special. Please feel free to contact us at argytraditions@gmail.com if you have particular inquiries. Visit our personalized mate cup section to build a one-of-a-kind mate cup that expresses your unique preferences and style by selecting from a variety of styles, materials, and engraving possibilities. Enjoy the satisfaction of drinking mate from a cup that has been uniquely designed to fit your preferences! Any design can be made! Let us create the mate of your dreams.
5. Do you ship internationally?
Yes, we ship internationally to most countries worldwide. Depending on where you live, shipping costs and delivery times may change. Before completing your transaction, you can view the precise delivery cost during the checkout process. Many items on our shop have free shipping.
6. What payment methods do you accept?
We offer a number of payment options, including bank transfers, PayPal, and credit/debit cards (Visa, Mastercard, American Express). During the checkout process, choose your preferred payment method.
7. How long does it take to process and ship an order?
Orders are processed and shipped as soon as we can. Order processing typically takes 1-2 business days.
It could take up to 7 days to ship your item if it is customized.
Depending of the location, shipping timeframes change. You will get a confirmation email with tracking information once your product is sent.
SHIPPING: FEDEX PRIORITY SERVICE
ESTIMATED TRANSIT TIMES:
-SOUTH AMERICA: 3 DAYS
-NORTH AMERICA: 2-3 DAYS
-EUROPE: 5-7 DAYS
-AFRICA: 5-7 DAYS
-ASIA/OCEANIA: 7-10 DAYS
8. Can I track my order?
Yes, you will receive a confirmation email with a tracking number once your product has been sent. Through fedex's website, you may utilize this tracking number to keep track on the status of your shipment.
9. Do you offer wholesale or bulk purchasing options?
Yes, we offer possibilities for bulk and wholesale purchases for our entire store. Please get in touch with our customer service team at support@materbashop.com if you are interested in placing a large order, and we would be pleased to help you with pricing and availability.
10. Are there any import duties or taxes for international orders?
Depending on the laws in your country, international orders may be subject to import tariffs, taxes, and customs fees. The buyer is accountable for these additional fees, if any. For more details on potential import fees, we advise contacting your local customs office.
11. How can I contact your customer support?
Either use the contact form on our website or send an email to support@materbashop.com to get in touch with our customer care team. Every inquiry will receive a response from us within 24 hours.